Terms of Service

These Terms of Service ("Terms") govern your use of RetailSight's website, mobile applications, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

1. Accounts and Eligibility

RetailSight is a business platform. Accounts are provisioned by or on behalf of the retailer, brand, or other organization you work with (your "Organization"). You must be authorized by your Organization to use the Platform, and if you use it on an Organization's behalf, you represent that you have authority to accept these Terms for that use. You agree to keep your credentials confidential and are responsible for activity under your account. Notify us promptly of any suspected unauthorized access.

2. License and Acceptable Use

We grant you a limited, non-exclusive, non-transferable license to use the Platform for your Organization's internal business purposes. You must not:

• Use the Platform for any unlawful purpose or in violation of your Organization's policies.
• Capture imagery of people, or scan locations where you do not have permission to photograph.
• Share access with unauthorized users, or misrepresent your identity or role.
• Copy, resell, sublicense, or provide the Platform to third parties.
• Reverse engineer, scrape, probe, or interfere with the Platform or its security features.

We may suspend or remove accounts that violate these rules or present security or compliance risk.

3. Scan Content and Organization Data

Content captured through the Platform — scan imagery, detected products and prices, notes, and related data — belongs to your Organization, subject to the agreement between your Organization and RetailSight. You grant RetailSight a license to host, process, and analyze that content to operate, secure, and improve the Platform, including improving our detection and analysis models. You are responsible for having the permissions needed to capture content you submit.

4. Insights and No Warranty of Accuracy

The Platform uses automated analysis, including machine learning, to generate shelf, pricing, and inventory insights. These outputs may contain errors or omissions and are provided to assist — not replace — your Organization's own judgment. Verify results before relying on them for business decisions.

5. Mobile Applications and Updates

The mobile app may be distributed through the Apple App Store, TestFlight, Google Play, or direct installation, and use of those channels is also subject to the applicable store terms. The app may download and install updates automatically, including over-the-air content updates, to keep it current and secure. Pre-release (beta) versions may change or become unavailable at any time.

6. Intellectual Property

The Platform, including its software, models, design, and branding, is owned by RetailSight and its licensors and is protected by intellectual property laws. Except for the license granted above, no rights are transferred to you. Feedback you provide may be used by RetailSight without restriction.

7. Disclaimers

The Platform is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that insights will be accurate or complete.

8. Limitation of Liability

To the fullest extent permitted by law, RetailSight will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for claims arising out of or related to the Platform will not exceed the greater of the amount paid to us for the Platform in the 12 months before the event giving rise to the claim or one hundred U.S. dollars (US $100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

9. Termination

Your Organization or RetailSight may end your access at any time. We may suspend or terminate access for violations of these Terms. Sections that by their nature should survive termination (including Sections 3, 6, 7, 8, and 10) survive.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, and any disputes will be resolved in the state or federal courts located in Delaware, unless a separate written agreement between RetailSight and your Organization provides otherwise.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, provide additional notice. Continued use of the Platform after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms? Reach us through the contact form at retailsight.ai.