Privacy Policy

This Privacy Policy describes how RetailSight ("RetailSight," "we," "us") collects, uses, and shares information when you use our website, mobile applications, and related services (collectively, the "Platform"). RetailSight is a business platform: accounts are provisioned by or on behalf of the retailer, brand, or other organization you work with (your "Organization"), and your use of the Platform is connected to that Organization.

1. Information We Collect

Account information. When your Organization invites you, we receive your email address and, optionally, your name. We store credentials securely through our authentication provider and never store your password in plain text.

Organization and role information. We maintain records of the Organization you belong to, your role within it, and the stores or product lines you are assigned to.

Content you capture. The core function of the mobile app is scanning retail environments. When you perform a scan, we collect the photos or videos you capture (for example, images of store shelving, bays, products, and price tags), along with related scan data such as the store you selected, timestamps, detected products and prices, and notes you add. Captured imagery is of retail fixtures and merchandise; you should not intentionally capture people in your scans.

Device and usage information. We collect technical information needed to operate and improve the Platform, such as device model, operating system version, app version, diagnostic logs, and how you use Platform features.

What we do not collect.The mobile app does not request or track your device's GPS location. Store associations are chosen by you or assigned by your Organization. We do not collect information for third-party advertising.

2. How We Use Information

• To operate the Platform, including processing scans into shelf, pricing, and inventory insights.
• To make scan results and analytics available to you and your Organization.
• To operate, maintain, and improve our detection and analysis models and the quality of scan results.
• To provide support, send service communications (such as invites and security notices), and keep accounts secure.
• To monitor for fraud, abuse, and technical issues, and to comply with legal obligations.

3. How Information Is Shared

With your Organization. Scans, captured imagery, and related activity are visible to your Organization and its authorized administrators. Your Organization controls who has access to its workspace.

With service providers. We use third-party providers to run the Platform — cloud hosting and storage, database and authentication infrastructure, email delivery, and mobile build and update infrastructure. These providers process information only to provide services to us.

For legal reasons. We may disclose information if required by law or to protect the rights, safety, or property of RetailSight, our users, or others.

We do not sell personal information and we do not share personal information with third parties for advertising.

4. Data Retention

We retain account information for as long as your account is active and as needed to provide the Platform to your Organization. Scan content is retained under the direction of your Organization. We may retain certain information as required by law or for legitimate business purposes such as security and audit records.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect information, including encrypted transport, scoped access controls, and role-based permissions. No system is perfectly secure; please protect your credentials and notify us of any suspected unauthorized access.

6. Your Choices

• Camera and microphone access are controlled through your device settings and are used only for scanning features.
• You can update your display name and password in the app or on the web.
• To access, correct, or delete information associated with your account, contact your Organization's administrator or reach us via the contact page below. Some requests may be fulfilled by your Organization, which controls its workspace data.

7. Children

The Platform is intended for business use by working adults and is not directed to children under 16.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and, where appropriate, provide additional notice.

9. Contact

Questions about this policy or our data practices? Reach us through the contact form at retailsight.ai.